Improving Clinical Outcomes through Enhanced Communication

Dianne Glasscoe Watterson RDH, BS, MBA

In order to be successful in achieving positive treatment outcomes, the clinician needs two things: excellent technical skill and excellent communication skill. This course discusses many aspects of communication with our patients.

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Educational Objectives:

Upon completion of this course, the clinician will be able to:

  • Recognize the importance good verbal skills in patient interaction.
  • Understand the cycle of communication.
  • Recognize barriers to communication with regard to patient care.
  • Implement new strategies for reducing disappointments.
  • Use effective analogies when discussing different aspects of dental treatment.
  • Respond effectively to treatment concerns.
  • Respond to patients that refuse radiographs or definitive treatment recommendations.
  • Understand the informed consent and informed refusal process.